Refund policy

Return & Exchange Policy

At Faisal Smart, customer satisfaction is important to us. Please read our Return & Exchange Policy carefully before placing an order.

7-Day Return Policy

Customers can request a return or exchange within 7 days of receiving their order. Requests made after 7 days will not be accepted.

Damaged or Defective Products

If you receive a product that is damaged, defective, or incorrect, please contact us within 7 days with clear photos or videos as proof. After verification, we will provide a replacement or refund.

Products Damaged by Customer

Returns, exchanges, or refunds will not be accepted for products that are damaged, broken, misused, or handled improperly by the customer after delivery.

Condition for Returns

To be eligible for a return or exchange, the product must:

* Be in its original condition
* Include all original packaging and accessories
* Show no signs of misuse or damage caused by the customer

Refund Process

Once the returned product is received and inspected, the refund (if approved) will be processed accordingly.

For any return or exchange requests, please contact our customer support team within 7 days of receiving your order.

Thank you for shopping with Faisal Smart.